Shipping policy

Shipping Area

We currently ship only to addresses within the United States.

Shipping Rates

Shipping costs, if applicable, are shown at checkout before payment is completed.

Order Processing

Once inventory is available, orders are generally processed within 1–2 business days. Processing time is separate from carrier transit time.

You will receive a shipping confirmation email with tracking information when your order ships.

Address Changes

Contact us at support@lumenbloom.io as soon as possible if your shipping address is incorrect.

We cannot guarantee that an address can be changed after an order has entered fulfillment. Customers are responsible for additional shipping costs caused by an incorrect or incomplete address.

Delayed or Lost Shipments

Carrier delivery dates are estimates and may be affected by weather, service disruptions, or other circumstances outside our control.

If tracking has not updated or your package appears to be lost, contact support@lumenbloom.io. We will work with the carrier to investigate the shipment.

Damaged Orders

If your order arrives damaged, contact support@lumenbloom.io within 7 days of delivery and include:

• Your order number
• A description of the damage
• Photos of the product and packaging

Keep all original packaging until the claim is resolved.

Contact

Questions about shipping can be sent to:

Lumen Bloom
support@lumenbloom.io